Policies and pricing

Our products and services are bespoke. Our general privacy policy, pricing schedule and returns policy listed below.

Our Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at info@elitekeytravel.com or send us mail to: Elite Key, 71 Shelton Street London, WC2H 9JQ, UK.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

f you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@elitekeytravel.com or send us mail to: Elite Key, 71 Shelton Street London, WC2H 9JQ, UK.

Returns and Pricing Schedule

At Elite Key, we understand that sometimes plans change. We have a returns and refunds policy in place to ensure that our clients are protected in case of unforeseen circumstances.

Our returns and refunds policy varies depending on the terms of the hotels and flights that have been booked. We do our best to negotiate a refund with the supplier if circumstances allow. If a refund is not possible, we strive to facilitate a date change where possible. The best option is always to take out travel insurance to avoid any unforeseen costs or cancellations. If you have any concerns at any stage of the process, please do not hesitate to contact us.

Why settle for a cookie-cutter travel package when you can have a personalized travel experience? At our travel agency, we specialize in creating tailor-made plans that meet your unique needs and preferences. From flights to accommodations, our team compares all suppliers to find you the best deals in the market, while our no-commission policy ensures your wallet isn't drained by hidden fees. And, with always-lower prices than OTAs and the ability to check varying dates, you can trust that we'll provide the best value for your money. Book with us and experience hassle-free travel planning today!

Please note that airline PNRs will be provided before travel date.

Get a Quote

At Elite Key, we take pride in offering bespoke travel solutions tailored to your unique needs. Contact us today to receive a personalized quote based on your specific requirements, preferences and budget.